FAQs
WHAT SHIPPING METHODS ARE AVAILABLE?
All orders are shipped via UPS or DHL flat rate shipping.
If you select local delivery, you must be within 15 miles of zip code 48034. Once your order is placed you must also e-mail postcardsfromeverywhere1@gmail.com with the following in the subject:
Local Deliver - Your Order Number - Your Order Date
Upon receipt of your e-mail we will reach out to confirm a location/timing.
CONFIRMATION EMAIL
If you have recently placed an order, please check your spam/junk folder. Most confirmation emails will be automatically sent as soon as you have placed an order, however sometimes you may experience a slight delay. In this case, please allow up to 12 hours for your confirmation email to come through. If you have any further questions in regards to your email confirmation, please submit your Inquiry to postcardsfromeveryhere1@gmail.com
WHERE IS MY ORDER?
If you have placed your order and have received your confirmation email, your order should be on its way to you very soon. If you have placed your order on a weekend or a public national holiday your order might experience slight delays, dependent on the postal services/couriers. For any other questions in regards to the status of your order please contact us at postcardsfromeveryhere1@gmail.com
RETURN POLICY
Unless you have received a defective item, only exchanges and merchandise credit will be allowed. All exchange/credit inquiries must be made within 48 hours upon delivery of merchandise and all items being returned for credit must be in the original condition.
It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.
Shipping and handling fees are NON-REFUNDABLE.
There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days.
PRE-ORDERS
Periodically DIRL will offer pre-orders up to 3 weeks in advance. Products will be shipped in the order they were received.
COVID-19
Due to COVID-19, your order may experience delays. Please allow an order processing time of up to 7 business days and a delivery window of up to 10-14 days. In most cases, your order will arrive long before this.